Booking Terms

Last updated: 27 October 2026

1. Booking and confirmation

You can ask for a quote through our website, by WhatsApp or by email. We reply with a fixed price for your transfer or your whole trip.

Your booking is confirmed when you accept the price and we send you a confirmation message with your transfer details.

Please book at least 24 hours before your first transfer. For shorter notice, message us on WhatsApp and we'll do our best to help.

2. Prices and payment

The price we confirm is the price you pay. It includes the vehicle, the driver, fuel, tolls, parking and your luggage and golf bags. There are no hidden extras.

There is nothing to pay in advance. You pay in cash, in euros (EUR) or pounds sterling (GBP).

For an airport transfer, you pay on the day of the transfer. For a Golf Shuttle Plan, you pay for the whole plan at your first transfer.

If you add extra transfers during your stay, we confirm the price for them before the journey.

3. Changes and cancellations

You can change or cancel your booking free of charge up to 24 hours before your transfer.

As you don't pay in advance, we don't charge cancellation fees. But a vehicle and driver are kept free for you, so please let us know about any change or cancellation as soon as you can, by WhatsApp or email.

Tee time changed? Message us at least 2 hours before your pickup and we'll move it for you.

4. At the airport

Please send us your flight number when you book. We track your flight, so if it's delayed, we adjust your pickup at no extra cost.

Your driver waits for up to 2 hours after your flight lands, which is normally enough time for passport control and baggage.

If you're held up for longer, for example by missing luggage, just message your transfer manager on WhatsApp and we'll keep waiting.

Before you land, we send you the meeting point and your driver's details on WhatsApp.

5. Golf transfers

We pick you up at the times we agree, based on your tee times.

After your round, your driver waits up to 30 minutes from the agreed pickup time. If your round runs late, just send us a message.

6. Vehicles and drivers

All transfers are operated by licensed local transport partners, in licensed commercial vehicles with UETDS-registered drivers and compulsory passenger seat insurance.

Each vehicle carries only your group. We choose the vehicle by the number of passengers, suitcases and golf bags you tell us, so please let us know if anything changes.

Child seats are available free of charge on request. Please ask when you book.

Smoking is not allowed in the vehicles.

A short stop on the way, for example at a shop or cash machine, is fine. Just ask your driver.

7. Lost property

If you leave something in a vehicle, message us as soon as possible. We'll check with the driver and do our best to return it to you.

8. Contact

For anything about your booking, contact us on WhatsApp or by email. Email us at [email protected] or message us on WhatsApp from any page of our website.